In some projects, the users don’t come to you for research, so you have to ensure you go to them. This is crucial in ensuring that your project addresses their needs, and that you don’t get mired in assumptions during production. This post discusses an example of how I went to a conference in Philadelphia to seek out users to talk to.
We’ve been working for some time to find ways to talk to machines, and one such method of late has been the idea of a purely conversational interface. This article provides a history of how we came to this point, and where things can go from here.